Mission Matters Issue 3 Summer 2026 - Flipbook - Page 15
I view it as a relay race where my
responsibility is to ensure the 8baton9
is never dropped. We must always
think one step ahead!
What does a great patient
experience in Day surgery look
like to you – and how does your
team make that happen under
time pressure?
A great patient experience in Day
Surgery is a journey where clinical
excellence is paired with clear
communication and an overarching
sense of calm. It is vital that patients
are treated as individuals rather than
